In the digital economy customers turn to online information, communities and social networks. More than half of the buying process is complete before a salesperson is involved. To meet the demands of today’s customers you need to know them inside out. With change becoming the new norm, you need to find new ways to stay relevant and compelling every day.
Built with mobile in mind, SAP Hybris Sales Cloud is an advanced CRM cloud solution that empowers your sales team. Manage leads and opportunities, close deals faster, increase revenues from anywhere. Sales Managers gain insight into forecasts and pipeline to make quick business decisions. Sales reps can spend more time selling, focusing on the best leads and opportunities powered by artificial intelligence. Hybris Sales Cloud makes it easy to take customer information from silos in the back office and put it in the hands of frontline sales teams.
Whether via self-service, contact centre or field service visits, your customers expect great service before, during and after their purchase. Creating seamless service experiences and supporting your customers throughout the entire buying journey will help you differentiate from the competitors and drive revenue.
With SAP Hybris Solutions for Service, your organisation can give its customers the right service on the right channel, delivering an excellent customer service experience at every point in their journey.
SAP Hybris Marketing empowers your business to understand its customers and to engage with them intelligently: nudging them towards purchase instead of distracting them.
Build dynamic profiles of your customers and use them to gain deep insights so you can adapt to both their needs and market trends. Deliver personalised experiences in real time, increasing conversion rates and gaining loyalty. Gain real time transparency into the performance of your marketing plans, giving you the agility to change, track and seize new opportunities.