But many SAP customers In New Zealand have not yet implemented SAP CRM, so a new Rapid Deployment Solution (RDS) has been released that puts it within reach of more companies.
RDS deployments take the SAP Best Practices approach a step further, with a solution preconfigured to a set of predefined scenarios to speed up CRM implementations and reduce the services costs. And new licensing structures that include a pay as you go option have reduced the upfront expenditure even more.
Soltius CRM Solution Architect Danny Nissani says that the new approach will appeal to many New Zealand companies. “It has the enormous functionality of SAP’s latest CRM solution with all the capabilities and power, but with reduced cost, time and risk.”
Features of RDS are reusable business processes, automated tools for deployment, clear definition of responsibilities between the customer and their implementation partner, and a structured implementation methodology.
The methodology is supported by accelerators and relevant documentation and the solution is completely modular, meaning customers can get only the functionality they require. Danny says the demand for CRM has never been higher and RDS means SAP customers can have a fully integrated CRM solution for their business.
“A recent survey of I.T priorities for 2011 put CRM second on the list, ahead of even ERP. But I think SAP installed companies may have looked at other CRM options in the past because of the perceived cost of the SAP solution. RDS means this no longer needs to be the case – SAP are saying CRM can be up and running in less than 90 days. When you combine that with the new licensing, SAP CRM compares favourably with its competitors from a price perspective, and beats them hands down on functionality.”